How does play money protect your personal data?

When you register an account on play money, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your identity and age. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. We only collect information that is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

The personal information you provide is used primarily to create and manage your play money account, verify your identity, and process financial transactions in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about offers available on the platform. Technical data collected during your sessions helps us detect and prevent fraudulent activity, protect the integrity of games across our Casino, Slots, Bingo, and Bet sections, and ensure the platform remains stable and responsive on mobile devices used by Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify any individual player. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review, and we will always inform you if such processing is ever introduced.

play money does not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their services and subject to strict confidentiality obligations. Where required by Philippine law, a court order, or a regulatory authority, we may disclose your personal information to the relevant government body or law enforcement agency. If the platform undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data privacy regulations and the standards set out in this Privacy Policy.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine regulations, including anti-money laundering and gaming compliance obligations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised in accordance with our internal data management procedures. The platform uses industry-standard security measures including encrypted data transmission, secure server environments, and access controls to protect your personal information from unauthorised access, disclosure, or loss. Our security practices are reviewed regularly to ensure they remain effective against evolving threats, and staff who handle personal data receive appropriate training on data protection responsibilities. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority as required by law, and we will take immediate steps to contain and remediate the incident.

Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no longer a lawful basis for retaining it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and, where technically feasible, request a portable copy of your data in a commonly used format. To exercise any of these rights, you can contact the play money support team at [email protected], and we will respond to your request within the timeframe required by Philippine law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any data-related concerns promptly and transparently, and we encourage you to reach out to us directly before escalating to a regulatory body so that we can address your concern as quickly as possible.

play money uses cookies and similar technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly across sessions on your mobile device or desktop browser. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as account access and secure transactions. We may also use analytics cookies to understand how Filipino players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience. You can manage your cookie preferences through your browser settings at any time, and you can withdraw consent for non-essential cookies without affecting your ability to use the platform's core features. For more information about the specific cookies we use and how to control them, please contact our support team at [email protected] or visit the FAQ page for additional guidance.